Refund policy
Last updated: 11 November 2026
Our products are digital files that are delivered instantly, so we cannot take them back once they have been downloaded. We still want you to be happy, so here is how we handle problems.
You can ask for a refund or a replacement file if:
- the file is damaged, missing or will not open, and we cannot fix it for you
- the product is materially different from its description on our website
- you were charged more than once for the same product
How to ask: email helloevergrainco@gmail.com within 7 days of your purchase. Please include your order number and a short description of the problem. We aim to reply within 2 business days.
How refunds are paid: approved refunds go back to the original payment method. How long it takes to show in your account depends on your bank or payment provider.
What we usually cannot refund: purchases where you have downloaded the files and simply changed your mind, or bought the wrong product by mistake. If this happens, contact us anyway and we will do our best to help.
Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.